Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 
New Member

unity 7.x mwi not working but emails sent

Hello - I just had this problem come up a day or so ago.  A small group of users started getting voicemail delivered to their external email addresses (they are not on our domain, but in our building and use our phones).  The messages don't show up in their voicemail, and mwi doesn't come on.  I'm trying to figure out what could be causing this.  It doesn't appear that any changes were made to their exchange accounts or voicemail accounts.


Re: unity 7.x mwi not working but emails sent

So the first flag for me is you mention "their external email addresses" which begs the question of how are these users configured within Unity?  Did you configure them as Contacts / Internet Subscribers?


New Member

Re: unity 7.x mwi not working but emails sent

Ok - So I figured it out.  Someone added a forwarding rule to the exchange accounts so that all mail was being forwarded to their external accounts without a copy being placed in their exchange mailbox.

CreatePlease to create content