09-14-2014 07:06 AM - edited 03-19-2019 08:37 AM
Hi,
I have created a "call handler" in unity, i don´t how to send a DID to it from Callmanager... with a dn forward to "pilot number", with "translation pattern"??
Thanks
Anna.
09-14-2014 07:30 AM
> CSS of Gateway should have access to the translation pattern which strips down the DID to an internal number
>CSS of the translation pattern should have access to the internal number
> Create the internal number as CTI Route Point (DNs cannot handle several calls. There is a limitation)
>The internal number should have Call Forward ALL to Voicemail. Assign the right Voicemail Profile to the number
> Create the Call Handler with the same extension or a Forwarded Call Routing rule to send the call to the Call Handler
HTH
Anirudh
09-15-2014 04:20 AM
Thanks Anirudh,
I ´ve created a "CTI route point" forwarded to mail, but when i call i don´t hear the "call handler". I hear tha welcome unity message.
thanks
Anna.
09-15-2014 04:38 AM
This is because Unity cannot recognize the Forwarding number. If you do not have an extension for the Call Handler use a Forwarded Routing rule. If you have used one and the call still goes to the Opening Greeting, check the Redirecting number using Port Status Monitor. You can use the one in RTMT or download from ciscounitytools.com,
http://ciscounitytools.com/Applications/CxN/PortStatusMonitorCUC7x/PortStatusMonitorCUC7x.html
Read the help file for instructions on how to connect the port status monitor.
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