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New Member

Unity 8.6 (UCME) configuration hunt group bussy message

Hi Guys,

Please pehpahs somebody has implemented this functionality in unity  8.6 (UCME) and can help me.

I redirect the incoming calls to a hunt group. I want that, when the hunt group users are bussy, the unity plays a message saying " All the agents are bussy, please wait" and the call continues waiting until one agent is not bussy.

After to look a lot of info in the Cisco web, I didn't find the way to configure this.

Please any help is welcome.

Thanks in advance

David

4 REPLIES

Unity 8.6 (UCME) configuration hunt group bussy message

That can be done with B-ACD:

Cisco Unified CME Basic Automatic Call Distribution and Auto-Attendant Service (B-ACD)

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/bacd/configuration/guide/40bacd.html

HTH

--
Jorge Armijo

Please remember to rate helpful responses and identify helpful or correct answers.

-- Jorge Armijo Please remember to rate helpful responses and identify helpful or correct answers.
New Member

Re: Unity 8.6 (UCME) configuration hunt group bussy message

For version 8.6 of the CME we have it give me this option. I've been reading but does not indicate anything about it.

I searched the Cisco Unified CME B-ACD that version there, just found this: cme-b-acd-2.1.2.3 there any higher. Am I worth for this that I have cme version 8.6?

Hola Jorge,

lo que me has mandado es lo basico que puede hacer el CME, pero necesito saber si es posible hacer eso mismo en un Unity Express version 8.6.

El Cisco Unified CME Basic Automatic Call Distribution and Auto-Attendant Service no se si es compatible con el Unity Express que ya tenemos. Si el control lo tiene el UNITY lo que se configura del B-ACD no sirve y perdemos el control de lo que queremos. Si es posible hacerlo con el unity me dices como es posible.

Un saludo.

Unity 8.6 (UCME) configuration hunt group bussy message

David,

Unfortunately, CUE does not have a call queue function, that's why you have to use B-ACD. CUE very limited on this matter.

--
Jorge Armijo

Please remember to rate helpful responses and identify helpful or correct answers.

-- Jorge Armijo Please remember to rate helpful responses and identify helpful or correct answers.
New Member

Unity 8.6 (UCME) configuration hunt group bussy message

Hola,

Es decir que el unity express que quiere el cliente no le va ha permitir hacer esa configuracion. Solo necesita que la llamada cuando entre a la centralita, suene durante 5-6 tonos si no lo cojen saltaria una locucion diciendo que estan ocupados que espere, sigue sonando la llamada en la misma extension otros 5-6 tonos, si no lo cojen tampoco saltaria otra locucion ya diciendo que estan ocupados que si quiere dejar un mensaje pulse una tecla, la llamada pasaria al buzon de voz, o que puede llamar mas tarde entonces se acabaria la llamada.

Es esto lo que necesita y lo quiere con el UNITY. Si es posible hacerlo, como seria con un ejemplo o donde encontrarlo.

Es algo urgente.

Un saludo.

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