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Community Member

Unity 8.x - Access V.M. Remotely- Then Dial Extension

Is there a way, for user to call an extension after listening to their V.M messages remotely.

Currently they listen to their messages,  hang up,  and call back, dialing the users DID.

7 REPLIES
Hall of Fame Super Red

Unity 8.x - Access V.M. Remotely- Then Dial Extension

Hi Walter,

If you want to call back to one of the users who left you a message you could

enable "Live Reply"

Class of Service Messages Settings

Class of service messages settings specify the maximum length of messages, whether subscribers can send messages to public distribution lists, how deleted messages are handled, and whether subscribers can use the live reply feature.

When live reply is enabled, subscribers listening to messages by phone can reply to a subscriber message by pressing 4-4 to have Cisco Unity call the subscriber. (Subscribers who use Optional Conversation 1 press 8-8 for live reply.) For single-server installations, Cisco Unity dials the extension of the subscriber who left the message only when the Transfer Incoming Calls to Subscriber's Phone setting for the subscriber who left the message is set to ring an extension or another number. (The Transfer Incoming Calls to Subscriber's Phone field is on the Subscribers > Subscribers > Call Transfer page in the Cisco Unity Administrator.) In addition, the call transfer settings for the subscriber who left the message dictate what Cisco Unity does when the subscriber phone is busy, and whether Cisco Unity screens the call.

Subscribers Can Reply to Messages from Other Subscribers by Calling Them Check this check box to allow subscribers to use the live reply feature. When this check box is checked, subscribers can press 4-4 after listening to a subscriber message, and Cisco Unity will call the subscriber who left the message. (Subscribers who use Optional Conversation 1 can press 8-8 to use live reply.)

When this check box is unchecked, live reply is disabled in the subscriber phone conversation.

Subscribers > Class of Service > Messages Page

Cheers!

Rob

"Everything is broken" - Bob Dylan

Community Member

Re: Unity 8.x - Access V.M. Remotely- Then Dial Extension

Thanks for the option.  However, my client is looking for the option to call any user, not just the person who left  the voicemail. 

Community Member

Re: Unity 8.x - Access V.M. Remotely- Then Dial Extension

Mobile voice access you can call any user

Sent from Cisco Technical Support iPad App

Community Member

Re: Unity 8.x - Access V.M. Remotely- Then Dial Extension

Another thing you do is enable mobile voice access on cucm

Create an option on the unity subscriber let's say option 4

Transfer out to mobile voice access number then you

Can call the user internally

Look for mobile voice access configuration

Under help in cucm

Hope this helps

Sent from Cisco Technical Support iPad App

Community Member

Re: Unity 8.x - Access V.M. Remotely- Then Dial Extension

This seems promising.  I'll let you know if it works...

Hall of Fame Super Red

Unity 8.x - Access V.M. Remotely- Then Dial Extension

Hi Walter,

Have a look at how this can be done via setting up a key using Custom keypad

mapping from the Unity guru himself - Lindborg;

https://supportforums.cisco.com/message/1208056#1208056

You can also use (which I just tested)

User> Edit> Phone Menu> When exiting the conversation > Conversation>

Caller System Transfer

Cheers!

Rob

"Everything is broken" - Bob Dylan

Community Member

Unity 8.x - Access V.M. Remotely- Then Dial Extension

If you turn on voice recognition I know one of the voice commands that can be used when getting your voicemail is "Call".  So you could say "Call Walter Huether" and it would dial your number.  I know that is a possibility in Unity Connection 8.x, am not sure about Unity 8.x.

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