Unity AA not transferring to non-subscribers

[angel-moon]

Hello, I am running Unity 4.1 and have a Call Handler acting as an Auto Attendant. The AA seems to not to be able to transfer to non-subscriber extensions on Call Manager. Is there anyway to get Unity to do this without creating a subscriber for each phone? These are phones such as break room and lobby so I would hate to use a subscriber license for each one of these phones.

Thanks in advance!

All replies rated

[lindborg]

couple things here.

1. you can use call handlers for this which do not require a license.

2. You can use internet subscribers for this which also do not require a license.

3. You can use the system transfer conversation to allow "free dialing" of any number you like so long as it passes the system restriction table rules. You can map a one key rule to enter the system transfer conversation (i.e. press 2 to dial any number or the like).

[Tommer Catlin]

You have to use the caller system transfer option. So in your Call handler you have to say something like, "To dial an extension, press 3 now." (configure caller input 3 for:Caller System Transfer)

Unity will then say: "Enter the number you wish to transfer to"

Then it will work!

Cheers!