Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Unity AA not transferring to non-subscribers

Hello, I am running Unity 4.1 and have a Call Handler acting as an Auto Attendant. The AA seems to not to be able to transfer to non-subscriber extensions on Call Manager. Is there anyway to get Unity to do this without creating a subscriber for each phone? These are phones such as break room and lobby so I would hate to use a subscriber license for each one of these phones.

Thanks in advance!

All replies rated

Cisco Employee

Re: Unity AA not transferring to non-subscribers

couple things here.

1. you can use call handlers for this which do not require a license.

2. You can use internet subscribers for this which also do not require a license.

3. You can use the system transfer conversation to allow "free dialing" of any number you like so long as it passes the system restriction table rules. You can map a one key rule to enter the system transfer conversation (i.e. press 2 to dial any number or the like).

Re: Unity AA not transferring to non-subscribers

You have to use the caller system transfer option. So in your Call handler you have to say something like, "To dial an extension, press 3 now." (configure caller input 3 for:Caller System Transfer)

Unity will then say: "Enter the number you wish to transfer to"

Then it will work!