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Community Member

Unity AA transfer to non-subscribers

Regarding Unity 4.x:

Can the AA be changed so it does not check for valid extensions when a caller enters the extension in a call handler?

I have a customer with a large number of non-subscriber extensions which would need to be assigned as internet type subscribers otherwise.

Regards,

Scott

4 REPLIES
Cisco Employee

Re: Unity AA transfer to non-subscribers

You can use the system transfer feature in Unity 4.1 and later (it may have been in 4.0(5) but I don't have a version here to check). There are two types of system transfer you can access - subscribers (requires authentication but uses the restriction table associated with that user's COS) or caller system transfer which uses a single system wide restriction table. Both allow you to dial any number and have it do a release transfer to that number provided it is allowed by the appropriate restriction table.

Both conversatons can be accessed by mapping a user input key or by creating a routing rule that goes to one of them. In Unity 5.0 the subscriber system transfer conversation will also be allowed directly from within the subscriber conversation itself.

Community Member

Re: Unity AA transfer to non-subscribers

Jeff,

I'm aware of the system transfer feature, but in practice it's a bit clunky for a caller to be able to dial subscriber extensions directly but have to press an additional key to dial non-subscribers.

I will probably opt to just bulk add internet subscribers to enable transfer directly from the main AA greeting.

Thanks for the input

Scott

Community Member

Re: Unity AA transfer to non-subscribers

I was just following some posts here and would just say to keep in mind you will be using a lic seat for each subscriber you add, why dont you use call handlers instead and change the transfer settings to the extensions you want.

Cisco Employee

Re: Unity AA transfer to non-subscribers

Call handlers would work but internet subscribers do no require a license - they also have the advantage that they can show up in the name lookup handler if you like.

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