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New Member

Unity Alternate Extensions Page Blank

We upgraded to Unity 5.0 on 8 servers this past weekend and one of the servers will not load the Alternate Extensions web page. When you click on Alternate extensions the frame where the data normally loads is blank. Any ideas?

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Unity Alternate Extensions Page Blank

Michael,

Does this one particular Unity server share the same MsgStoreSvc account that the other 7 are using? If only this server uses this account, is it possible that the password was changed for this account in AD?

Brad

6 REPLIES
Cisco Employee

Re: Unity Alternate Extensions Page Blank

Michael,

Does this one particular Unity server share the same MsgStoreSvc account that the other 7 are using? If only this server uses this account, is it possible that the password was changed for this account in AD?

Brad

New Member

Re: Unity Alternate Extensions Page Blank

You were correct. I checked the event viewer on the server and it validated that the account was not able to login and was throwing DCOM authentication error. thanks for your help!

Cisco Employee

Re: Unity Alternate Extensions Page Blank

Great :)

New Member

Re: Unity Alternate Extensions Page Blank

Mr. Cobb,

Just ran into this same problem myself. I'd imagine that more issues would appear if all the services using that account had not been changed. Did you find that it was just one service that needed to be updated with the new password? Otherwise, how did you correct, exactly?

Thank you greatly,

Stephanie

New Member
New Member

Re: Unity Alternate Extensions Page Blank

Here is what i did to get this working:

1.)Go to Administrative Tools

2.)Component Services

3.)Within component services got to computers->my computer->COM+ Applications

4.)Right click Cisco Unity and select properties->

5.)Go to the Identity tab and update the username and password of the account if it has changed.

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