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Unity - Alternate Greeting on Holiday

Unity 5.0(1)

At the moment, we have our Holiday list setup and when it is a Holiday, Unity knows to play the closed greeting.

Is it possible to make Unity play the Alternate greeting instead? This would be nice since, for example, Labor Day is on a Monday and we don't want the "our office is closed today since it's labor day...." greeting to be played on Saturday and Sunday as well (closed greeting should play Sat & Sun). Since it plays the Closed greeting on Holiday, I have to login on Sunday night and activate the Alternate just for Monday. It'd be so much easier if our setup would play the Alternate according to the Holiday schedule.

Is this possible?

1 REPLY
Cisco Employee

Re: Unity - Alternate Greeting on Holiday

You can't have it play the alternate greeting in Unity - Unity Connection has dedicated holiday greetings and rules for this purpose, but with Unity the only way to accomplish what you want is by "chaining" a couple of handlers together to be sure the off hours greeting on the target handler is only played on a holiday - check out the "Audiotext Applications in Unity" paper on the Documents page here:

http://www.ciscounitytools.com/Documents.htm

there's a section in there that runs over how to set this up - may not be what you're looking for, however...

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