This is working as expected and is a product of the normal Transfer pattern of the phone system (CCM or PBX). When the Unity port that answers the caller (Example DN 5678) is used in conjunction with the phone system to perform a "Supervised Transfer", the CLID of the Unity port is presented as the Calling Number (which it is as the initiator of the Transfer) The CLID of 5678 is actually the Unity port DN. The CLID is not changed to the Original CLID until the Transfer is completed. This is exactly what happens when you do a Consult or Supervised Transfer on the phone system as well (try it out);
Phone A calls Phone B
Phone B initiates a Transfer to Phone C
Phone C receives the CLID of Phone B (as the caller and initiator of the Transfer)
Phone B completes the Transfer and Phone C receives the CLID of Phone A.
This is why on a "Release to Switch" or Blind Transfer you still see CLID 5678 (the Transfer initiator) for a split second.
Yeah, I have read up on this and agree that this his how it should all work normally...
i was just wondering if there was anyway to get the correct CLI to appear on the destination phone so that the person can see the originating caller before they pick up...
we have tried various forwarding techniques on CallManager to delay the call so that the original CLI appears and this does work when you select the "Release to Switch" option... but so far we cant seem to get it to work on the "Supervise Transfer" option as it holds on to the call right up to the last minute..
The "Supervise Transfer" would be our prefered option as it would provide the caller with wait time..etc..
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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