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Unity as an AA

I am trying to set up our Unity (4.1) to function as an Auto Attendant. I only need this as a temp solution while I upgrade our IPCC cluster.

What is the best way to setup Unity to function as an AA? My thought was to use a Call Handler.

Thanks in advance.

Trae

1 REPLY

Re: Unity as an AA

Simply copy the default directory handler and create a new one, and assign a number to it. To reach the directory handler from callmanager, create a cti route point with the same DN as the directory handler and then call forward ALL the CTI route point to voicemail.

HTH

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