Unity Auto Attendand unavailable whilst CCM7.x Publisher is down

twin-turbo · ‎08-17-2012

We have a 2 node CCM 7.1 and Unity Conection 7.1.

Last week we were doing some maintenance and I noiced that when the Publisher was off line that calls to the main number were not getting through to Unity.

Calls to other DDI's were working fine via the Subscriber and I confirmed that the Gateway was using dial-peers for both servers for the main number.

I thought I found the solution yesterday as the port configuration for servers in Unity had an old IP for the subscriber but after changing that and reseting the port group the problem still seems to persist ( we gave it a couple of minuets with the switchport to the Publisher shutdown ).

Where else can I check?

Thanks

Robin

Jaime Valencia · ‎08-17-2012

Make sure your CUCM group assigned to all the VM elements have both servers listed and on CUC side that you have both servers configured, and as far as I can remember, it asks you to restart some services when addidng/modifying servers on CUC side.

HTH

java

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www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

twin-turbo · ‎08-23-2012

THE PORTS
=========

Registration	Registered with Cisco Unified Communications Manager 172.16.10.10
IPv4 Address	172.16.10.13
Device is trusted
Port Name
Description
Device Pool
Common Device Configuration
Calling Search Space
AAR Calling Search Space
Location
Device Security Mode
Use Trusted Relay Point
Geolocation

Directory Number Information

Directory Number
Partition
Calling Search Space
AAR Group
Internal Caller ID Display
Internal Caller ID Display (ASCII format)
External Number Mask

THE POOL

========================================

Status

Status: Ready

Device Pool Information

Device Pool:

DP-RRCA (111 members**)

Device Pool Settings

Device Pool Name
Cisco Unified Communications Manager Group
Calling Search Space for Auto-registration
Reverted Call Focus Priority
Local Route Group

Roaming Sensitive Settings

Date/Time Group
Region
Media Resource Group List
Location
Network Locale
SRST Reference
Connection Monitor Duration
Single Button Barge
Join Across Lines
Physical Location
Device Mobility Group

Device Mobility Related Information

Device Mobility Calling Search Space
AAR Calling Search Space
AAR Group
Calling Party Transformation CSS
Called Party Transformation CSS

Geolocation Configuration

Geolocation
Geolocation Filter

Incoming Calling Party Settings

If the administrator sets the prefix to Default this indicates call processing will use prefix at the next level setting (DevicePool/Service Parameter). Otherwise, the value configured is used as the prefix unless the field is empty in which case there is no prefix assigned.

Number Type

Prefix

Strip Digits

Calling Search Space

National Number

International Number

Unknown Number

THE GROUP

==================================================

Status

Status: Ready

Cisco Unified Communications Manager Group Information

Cisco Unified Communications Manager Group:

CMG-RRMA-RRCA (used by 63 devices)

Cisco Unified Communications Manager Group Settings

Name
Auto-registration Cisco Unified Communications Manager Group

Cisco Unified Communications Manager Group Members

Available Cisco Unified Communications Managers

Selected Cisco Unified Communications Managers

twin-turbo · ‎08-23-2012

So the ports are in the "DP-RRCA" dev pool

the dev pool has the "CMG-RRMA-RRCA" Call manager group

the call manager group has the two CM's 172.16.10.10 and 10.137.0 10

Rob

Rob Huffman · ‎08-23-2012

Hi Rob,

Can you check these settings in CUC for the "Secondary" server config;

Step 32 On the Edit Servers page, do the following substeps if the Cisco Unified CM cluster has secondary servers. Otherwise, skip to Step 33.

##

a. Under Cisco Unified Communications Manager Servers, click Add.

##

b. Enter the following settings for the secondary Cisco Unified CM server and click Save.

#

#
Table 6-16 Settings for the Cisco Unified Communications Manager Servers
# Field	# Setting
# Order	# Enter the order of priority for the Cisco Unified CM server. The lowest number is the primary Cisco Unified CM server, the higher numbers are the secondary servers.
# IP Address or Host Name	# Enter the IP address (or host name) of the secondary Cisco Unified CM server.
# Port	# Enter the TCP port of the Cisco Unified CM server that you are integrating with Cisco Unity Connection. We recommend that you use the default setting.
# TLS Port	# Enter the TLS port of the Cisco Unified CM server that you are integrating with Cisco Unity Connection. We recommend that you use the default setting.
# Server Type	# Click Cisco Unified Communications Manager.

http://www1.cisco.com/en/US/docs/voice_ip_comm/connection/7x/integration/cucm_sccp/guide/cucintcucmskinny050.html

Cheers!

Rob

"Every fool's got a reason to feelin' sorry for himself" - Springsteen

twin-turbo · ‎08-23-2012

Ok Cheers.

I looked again at the servers and the Subscriber had priority 0 the same as the Publisher

I have changed it to 1 and reset the port group.

Will test it in a little while when the staff have gone home.

Cheers

Rob

twin-turbo · ‎08-23-2012

Well it did not work at first, took a minuet or two to hop over . I am not sure how long it should take ?

It may have been ok last week when I changed the subscriber server entry in Unity from the old IP to the new one (which should have been done by the company moving the ssytem last septembre!) .. Perhaps I did not give it enoug time but we were runnign out the door.

Anyway having the correct priority can't be a bad thing.

Cheers

Rob

Unity Auto Attendand unavailable whilst CCM7.x Publisher is down.