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New Member

Unity Auto Attendand unavailable whilst CCM7.x Publisher is down.

We have a 2 node CCM 7.1 and Unity Conection 7.1.

Last week we were doing some maintenance and I noiced that when the Publisher was off line that calls to the main number were not getting through to Unity.

Calls to other DDI's were working fine via the Subscriber and I confirmed that the Gateway was using dial-peers for both servers for the main number.

I thought I found the solution yesterday as the port configuration for servers in Unity had an old IP for the subscriber but after changing that and reseting the port group the problem still seems to persist ( we gave it a couple of minuets with the switchport to the Publisher shutdown ).

Where else can I check?

Thanks

Robin

6 REPLIES
Cisco Employee

Unity Auto Attendand unavailable whilst CCM7.x Publisher is down

Make sure your CUCM group assigned to all the VM elements have both servers listed and on CUC side that you have both servers configured, and as far as I can remember, it asks you to restart some services when addidng/modifying servers on CUC side.

HTH

java

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HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Unity Auto Attendand unavailable whilst CCM7.x Publisher is down

THE PORTS
=========

RegistrationRegistered with Cisco Unified Communications Manager 172.16.10.10
IPv4 Address172.16.10.13
Device is trusted Device is trusted
Required Field
Required Field
Required Field
Required Field
Required Field
Directory Number Information
Required Field

THE POOL

========================================

Status
Informational MessageStatus: Ready

Device Pool Information
Device Pool:    DP-RRCA  (111 members**)

Device Pool Settings
Required Field
Required Field

Roaming Sensitive Settings
Required Field
Required Field
Required Field
Required Field
Required Field

Device Mobility Related Information

Geolocation Configuration

Incoming Calling Party Settings
If the administrator sets the prefix to Default this indicates call processing will use prefix at the next level setting (DevicePool/Service Parameter). Otherwise, the value configured is used as the prefix unless the field is empty in which case there is no prefix assigned.
Number TypePrefixStrip DigitsCalling Search Space
National Number
International Number
Unknown Number

THE GROUP

==================================================

Status
Informational MessageStatus: Ready

Cisco Unified Communications Manager Group Information
Cisco Unified Communications Manager Group: CMG-RRMA-RRCA (used by 63 devices)

Cisco Unified Communications Manager Group Settings
Required Field

Cisco Unified Communications Manager Group Members
Move DownMove Up
Required FieldMove Down
Move Up
New Member

Unity Auto Attendand unavailable whilst CCM7.x Publisher is down

So the ports are in the "DP-RRCA" dev pool

the dev pool has the "CMG-RRMA-RRCA" Call manager group

the call manager group has the two CM's 172.16.10.10 and 10.137.0 10

Rob

Hall of Fame Super Red

Unity Auto Attendand unavailable whilst CCM7.x Publisher is down

Hi Rob,

Can you check these settings in CUC for the "Secondary" server config;

Step 32 On the Edit Servers page, do the following substeps if the Cisco Unified CM cluster has secondary servers. Otherwise, skip to Step 33.

##

a. Under Cisco Unified Communications Manager Servers, click Add.

##

b. Enter the following settings for the secondary Cisco Unified CM server and click Save.

#

#

Table 6-16     Settings for the Cisco Unified Communications Manager Servers 

#

Field

#

Setting

#

Order

#

Enter the order of priority for the Cisco Unified CM server. The  lowest  number is the primary Cisco Unified CM server, the higher  numbers are  the secondary servers.

#

IP Address or Host Name

#

Enter the IP address (or host name) of the secondary Cisco Unified CM server.

#

Port

#

Enter the TCP port of the Cisco Unified CM server that you are   integrating with Cisco Unity Connection. We recommend that you use the   default setting.

#

TLS Port

#

Enter the TLS port of the Cisco Unified CM server that you are   integrating with Cisco Unity Connection. We recommend that you use the   default setting.

#

Server Type

#

Click Cisco Unified Communications Manager.

http://www1.cisco.com/en/US/docs/voice_ip_comm/connection/7x/integration/cucm_sccp/guide/cucintcucmskinny050.html

Cheers!

Rob

"Every fool's got a reason to feelin' sorry for himself" - Springsteen

New Member

Unity Auto Attendand unavailable whilst CCM7.x Publisher is down

Ok Cheers.

I looked again at the servers and the Subscriber had priority 0 the same as the Publisher

I have changed it to 1 and reset the port group.

Will test it in a little while when the staff have gone home.

Cheers

Rob

New Member

Unity Auto Attendand unavailable whilst CCM7.x Publisher is down

Well it did not work at first, took a minuet or two to hop over . I am not sure how long it should take ?

It may have been ok last week when I changed the subscriber server entry in Unity from the old IP to the new one (which should have been done by the company moving the ssytem last septembre!) .. Perhaps I did not give it enoug time but we were runnign out the door.

Anyway having the correct priority can't be a bad thing.

Cheers

Rob

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