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Unity AutoAttendant setup

I would like to configure AutoAttendant in Unity 4.03. Basically I would like simple call transfer to hunt group. For ex: press 1 for sales (forwards to sales hunt DN), 2 for support (forwards to support hunt DN), and so on. I created a new call handler but can't find a way to transfer to hunt DN. What am I missing?

1 REPLY
Cisco Employee

Re: Unity AutoAttendant setup

I assume that you are creating a Cti Port that forwards all calls to Unity Pilot.

Open SaWeb

On the left pane, select Call Routing

Select Forwarded Calls

Click on the + plus-sign to add a new rule.

You can select Forwarding station or Dialed number (DNIS): and send your call to Send call to: Call Handler

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