I have created a CTI port in my CUCM 7 and a call handler in Unity has that CTI number. When I dial the CTI port from internally I get you have been forwarded to a voice mail system. I should get my opening greeting. I am just testing unity before I implement the automated attendant. Any help would be appreciated.
If Unity, open up the Port Status Monitor tool from the Tools Depot under Integration Tool and go to Settings>Real Time View. Then make the call again and you'll see exactly where the call is going and what call handler/user you're hitting.
If you're running Unity Connection, you will need to download the Port Status Monitor tool from ciscounitytools.com onto a client and run it that way.
The forward all to voicemail checkbox will override any other call coverage option settings, such as failover coverage if the CTI (or for that matter Unity is down). If you want the call to ring a phone first and then cover to voicemail if busy or ring no answer, don't use a CTI route point, use a Phone with Directory number configuration instead.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...