Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Users might experience few discrepancies in Search results. We are working on this on our side. We apologize for the inconvenience it may have caused.
New Member

Unity automated greeting

We have a user's voicemail box acting pretty strange. Whenever she checks her voicemail from her phone the automated greeting plays really slow as if the operator wasn't all up there. Most of the other voicemail boxes are fine...the ones that I've checked at least. Has anyone ever come across something like this? We are running version 7.0(2)

1 REPLY
Cisco Employee

Re: Unity automated greeting

Elliot,

This is most likely due to the "Sticky Prompts" feature. Chances are the user mistakingly slowed down the prompt with a key press and this speed will "stick" or remain the same the next time they login until they change it back.

Have a look:

http://www.ciscounitytools.com/Training/Unity/Unity70.html

Sticky Message and Prompt Speed Settings

http://www.ciscounitytools.com/Documents/Unity/Unity70TOI/Sticky%20Message%20and%20prompt%20speed%20settings.doc

Hope that helps,

Brad

134
Views
0
Helpful
1
Replies
CreatePlease to create content