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Unity blind to inbound message filtering?

In Exchange, if a user filters incoming vmails into subfolders, Unity can't ignite MWIs nor can the user retrieve messages through unity. Known issue? Any workarounds, perhaps using a script or rules within Exchange?

Cisco Employee

Re: Unity blind to inbound message filtering?

Unity has access to your inbox, sent items and deleted items system folders - that's it. There's no way (from both a permissions and an indexing perspective for performance) that Unity can access other folders on the system and, of course, local folders a user may create to move messages into.

This is not a bug, it's how it has to be. If you move messages out of the inbox into a custom folder somewhere, even on the server, Unity has no access to them.

The overhead of parsing multiple folders and dealing with indexes (i.e. when a message is added to your inbox it's indexed by numerous criteria that Unity uses to give you counts and iterators through your inbox) would be mind-numbing. It'd basically be an error prone, painfully slow mess. And Microsoft wouldn't support us either - not a minor issue in this line of work.