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Community Member

Unity call handler transfer to IPCC

Hi, when unity tries to transfer to ipcc is says your call is being transfered and it then gives a busy tone. If I dial IPCC directly it works.. any idea why this might be happening?

Thanks!

2 REPLIES
VIP Purple

Re: Unity call handler transfer to IPCC

Make sure that the voicemail port has a calling search space which includes the partition of the IPCC DN.

Brandon

Community Member

Re: Unity call handler transfer to IPCC

also I forgot to mention if i dial unity call handler locally it does transfer me to IPCC only when dialed from the PSTN it doesnt transfer to IPCC. so Im thinking it might not be CSS issue or can it still be?

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