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New Member

Unity - caller transfer from 1 VM box to subscriber phone RNA/RB routing

I want to call subscriber A, when I get the VM greeting, dial a subscriber B's extension, but on subscriber B RNA/RB be able to leave VM for subscriber A.

4 REPLIES
Cisco Employee

Re: Unity - caller transfer from 1 VM box to subscriber phone RN

Not entirely sure I grasp what you're trying to do here. So if someone calls subscriber B's phone direclty and it forwards into voice mail I assume you want the message left for subscriber B, right?

So essentially you want Unity to know that subscriber A's phone was tried first before you tried subscriber B and to know that in that scenario subscriber A should get the message?

No, there's no way to do this in the scenario you describe.

If you have A forward to B and someone calls A and it forward RNA to B which then forwards to Unity you can control if the first or last redirecting number is used when looking up the subscriber (i.e. if the user gets Subscriber A or Subscriber B's greeting). But the auto attendant "try A then try B but leave message for A then" is not something that can be accomodated unless you want _all_ calls that forward from B to be leave messages for A - which doesn't sound like what you want.

New Member

Re: Unity - caller transfer from 1 VM box to subscriber phone RN

Thanks Jeff.

"So if someone calls subscriber B's phone direclty and it forwards into voice mail I assume you want the message left for subscriber B, right?" - YES

"So essentially you want Unity to know that subscriber A's phone was tried first before you tried subscriber B and to know that in that scenario subscriber A should get the message? " - YES

"If you have A forward to B and someone calls A and it forward RNA to B which then forwards to Unity you can control if the first or last redirecting number is used when looking up the subscriber (i.e. if the user gets Subscriber A or Subscriber B's greeting)." - THIS IS WHAT I WANT TO DO. HOW?

Green

Re: Unity - caller transfer from 1 VM box to subscriber phone RN

In CCM you can configure VoiceMail Profiles,

There is an option under VM Profile called VM mask.

In Phone A configure VM Mask of B.

New Member

Re: Unity - caller transfer from 1 VM box to subscriber phone RN

Ithought of that. I talked more with the customer and said if someone gets A's VM and transfers to subscriber B, then they don't care about leaving VM to sub A.

Thanks for the help.

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