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Unity CiscoUnity_AvCs Error Followed by Reboot

Running Unity 4.1(1) on Windows 2000 SP4. Exchange 2003 is off box. Received 18 of the following alarms in a 1 hour period then less then 10 minutes later, the unity server suddenly rebooted. No DrWatson was generated. No changes had been made in the past several weeks. Help would be appreciated.

Event Type: Error

Event Source: CiscoUnity_AvCs

Event Category: None

Event ID: 100

Date: 5/19/2006

Time: 9:47:18 AM

User: N/A

Computer: UNITY


Exception occurred and handled. File: e:\Views\cs_CU4.1.0.59\un_General\Common\Src\AvVariant.cpp at Line: 1582 - Error: 80004005H Call stack:

0x5E52B74D AvSaDbConn.dll: <unknown symbol>


Re: Unity CiscoUnity_AvCs Error Followed by Reboot

Hi -

Anything in the System event log for the same timeframe, like a User32 event or other services warnings?


New Member

Re: Unity CiscoUnity_AvCs Error Followed by Reboot

Nothing else. The alarms suddenly started, then stopped with the reboot a few minutes later.

Re: Unity CiscoUnity_AvCs Error Followed by Reboot

Exception occurred and handled. File: e:\views\cs_ue4.0.3.159\un_Doh1\MalMapi\MALEx\AvMALExSession.cpp at Line: 1124 - Error: 80004005H Call stack:

0x5E16A05D AvMalExSvr.dll:


You can see this error when trying to access the SA and an error message stating 'Access denied - You cannot access the Unity System Administration. - There are too many active sessions. - Please try again later. - Please see your system administrator for more details.' is displayed and the following error message is logged to the application log:

Exception occurred and handled. Contact Cisco Technical Support. File: e:\views\cs_ue4.0.0.280\un_SA1\SA\avsadbconn\AvSaDbSession.cpp at Line: 7581 - Error: 80004005H Call stack:

0x5DC2006D AvSaDbConn.dll:

This will occur is the AvDSAD service has not started prior to accessing the SA. To resolve this issue ensure that the AvDSAD service is running.


Another cause of this error can be related to a bug in handling apostrophes in subscriber alias strings. This issue is detailed in DDTS under record CSCeb13891:

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