Hello. Thank you in advance for any pointers. I have the following call routing issue:
On CM 8.6 dial Hunt Pilot 5000 from an internal IP Phone ==> Hunt Pilot 5000/Hunt List/Line Group ==> If not answered, goes to Unity User box 5000 (this flow is successful)
Enter 5000 while in a Unity Connection Call Handler ==> Transfer to Hunt Pilot 5000/Hunt List/Line Group ==> if not answered, the call disconnects.
The root issue is that when a caller enters 5000 in a Unity Connection Call Handler, the call successfully goes to the CM Hunt Pilot but then does not following the RNA/Busy forwarding to voicemail. Rather, the call disconnects.
Tough to say without pulling some CUCM traces. Typically call drop symptoms like that are related to codec mismatch. From a Unity standpoint, it's just performing a blind transfer to your hunt pilot. You can try a similar test by calling from an IP phone A to another IP phone B, then put IP phone A on hold and transfer the call to your hunt pilot, let it RNA and see if the same behavior happens. The only potential difference in that test call flow would be the partitions/search space on the VM ports of Unity vs. what's assigned to your phones. So, it may not hurt to try and assign the VM port partition/search space to an IP phone to get a 1:1 test.
That's been my experience with Unity, maybe someone else having a similar symptom could weigh in too.
You have reached the Cisco Logistics Support Center.. To Check Status of
your RMA, visit Product Returns & Replacements (RMA). Need help? Contact
us by Phone or Email. North Americas Phone: 1800 553 2447 Option 4
Email: email@example.com Europe Phone: +3...
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...