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New Member

Unity Conn-Routing after Message

We have Unity Conn 7.1.3.10000-68

I have a user that wants their voice mail box, after the message is left, and caller presses option to try to dial another extension, then pressess 0, that the caller is routed to a selected extension other then main operator at 0.

Example:  Caller arrives at Unity box, hears greeting and leaves message, any digit pressed after message is left, caller gets message press 1 to send message, etc.  Once they have pressed 1, they receive a message that says "if you would like to try an extension you may do so now".  If the caller pressess 0 at this point they go to the main operator at 0. 

Can the 0 option calling main operator be changed per mail box?  Or is this a global setting?  This is not the same as the "caller input".

Thanks

Trae

2 REPLIES

Re: Unity Conn-Routing after Message

Hi Trae,

Yes, you can achieve that using call handlers. In each user you need to go to Edit>Message Setting, you scroll down to the part that says "After Message Action" there you can see that the call is sent to the "goodbye" call handler, so you will need to create your own call handlers for each user.

Gabriel.

New Member

Re: Unity Conn-Routing after Message

Thanks Gabriel. Your suggestion worked. I was on the right track but you

gave me the location to look.

Trae Cairns

EDPS

Electronic Data Processing Services

Network/Communications

tcairns@edpstech.com

gabsaagom

07/12/2010 11:14 AM

Please respond to

"cisco-support@sgaur.hosted.jivesoftware.com"

To

ARTHUR CAIRNS III

cc

Subject

New message: "Unity Conn-Routing

after Message"

cairns-a,

A new message was posted in the Discussion thread "Unity Conn-Routing

after Message":

https://supportforums.cisco.com/message/3136003#3136003

Author : Gabriel Saavedra

Profile : https://supportforums.cisco.com/people/gabsaagom

Message:

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