Unity Connection 1.1

[bigcappa1]

I have aPersonal Greeting issue. When the user enrolls they get firstly asked for the recorded name, which they record. They then get asked for their personal greeting. They record their personal greeting and play back and all is ok, they then complete enrollement. The problem is when a caller goes to leave a message they get the standard greeting with the recorded name inserted instead of the Personalised greeting. If I go into the user and select the Greeting, then click on standard greeting the Caller Hear section has the 'My Personal Recording selected. Makes no difference if its that or the system default.

Any ideas how to get the personal greeting to greet the caller, or am I doing something wrong????

Many thanks

[Rob Huffman · Accepted solution]

Hi Paul,

Perhaps you are hitting this bug;

CSCsd73349 Bug Details

Headline CUC ML - Callers hear system greeting instead of users personal greeting

First Found-in Version 1.1(1)SR1

Release Notes

Symptom:

When a users language is set to non US English, and they record a personal greeting, the language outside callers hear is set to inherit, and the system under VMS Configuration is set to a non US English languge, callers hear the system greeting ins

tead of the personal greeting. If the system default language is US English, outside callers hear the users personal greeting.

Conditions:

Cisco Unity Connection 1.1(1)SR1 ES1, ES16

Workaround:

Set the System Default TUI Language under VMS Configuration to US English (ENU)

Further Problem Description:

See also related defects CSCsd00880, CSCsc83614, CSCsd73307, CSCsd73374

First Fixed-in Version 1.2(0.101), 1.1(1)ES57, 1.1(1)ES59

Hope this helps!

Rob

[bigcappa1]

Rob,

Looks like the issue, will try it out tommorrow

and let you know, thanks for your help

Regards

Paul

[bigcappa1]

Rob,

That solved it, thanks looks like I will have to see about upgrading to 1.2

Do you know any problems with this, it wont wipe 1.1 and then install 1.2

Thanks for your help

Regards

Pau

[Rob Huffman]

Hey Paul,

Good stuff! We don't run Unity Connection so I can't give you any great tips (you might want to re-post this new question so you can gain some insight from someone like Jeff Lindborg or many of the other great NetPros).

Here is an upgrade guide;

Upgrading Cisco Unity Connection or Voice-Recognition Software to the Shipping Version

http://www.cisco.com/en/US/products/ps6509/products_upgrade_guides_chapter09186a00806bc6ed.html

Hope this helps!

Rob

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