Last weekend my CUC publisher went down, the subscriber should have taken over as the ports stayed registered and the configuration is a HA setup but for some reason until I rebooted the publisher none of my calls would answer unless someone picked the line ringing. I guess you could call it dumb luck as I had been out late, I saw the RTMT alert and was able to reboot the server and no one was the wiser. How do I fix this so that next time the server is supposed to fail over it does.
Contact Center users dial out/call customers from their computers via a desktop based application like Cisco Finesse Agent / CAD (Cisco Agent Desktop) application or any other 3rd party application.As per organizational process the requirement is ...
i want share with you my setup, how i configure TMS 15.6.0 with SQL 2012:
-first of all this deployment design in LAB just for practice, my deployment contain SQL and TMS in same server if you need to install TMS in another server yo...