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Unity Connection 2.0 - How do you configure the AA/IVR?


I need to configure an AA/IVR in Unity Connection on a CMBE Server. I know that I need to use a Call Handler but I don't see how I associate this to a CTI RP on CCM and then configure the options.

The Unity Connection admin guide isn't that helpfull. Does anyone have a link to a step-by-step guide to setting up an AA/IVR?



Cisco Employee

Re: Unity Connection 2.0 - How do you configure the AA/IVR?

While written against Unity 4.x, the Audiotext Applications in Unity paper on the Documents page of my site can still be helpful to you I think - you can find it here:

Short version is you either assign an extension to the call handler and let the "attempt forward to greeting" routing rule take you to that handler directly or manually configure a routing rule to direct calls to that call handler based on the dialed/calling/forwarding number(s) of the call. Either way works but if you're simply forwarding from a known extension into Unity and want to fire up a call handler, the easiest way to do that is to assign an extension to the call handler directly and let the default routing do its thing.