We have a user that hears the storage limit message. We checked the mailbox through TUI and determined that there is one saved message and one new message. The administrator GUI indicates 36 messages. We assume that there are 34 deleted messages.
Our policy is save deleted messages for four days.
Q: Is there a way through Administrator GUI to determine the state of the 36 messages?
Q: With the goal of removing the deleted items, is there a way through Administrator and/or Root access to manage individual mailboxes?
Thanks in advance for your assistance in this matter.
You can use the CLI to determine whether there are deleted messages for a particular mailbox. From the CLI, use these two commands:
show cuc dbview contents unitymbxdb1 w_mailbox
show cuc dbview contents unitymbxdb1 w_message
This will generate two files, one containing the mailboxes and one containing the messages. Find the user of interest in the file containing vw_mailbox by searching on the user's alias. There will be one line per mailbox. The top line contains the column names. In the line for your user, get the value of the MailboxObjectId column. In the file containing vw_message, there will be one line per message. Search for your user's MailboxObjectId. There is a column Deleted that will show a value or 1 if the message is soft-deleted.
To actually remove the deleted messages from the deleted items folder, the user will need to erase the deleted files through the TUI, IMAP client, or CPCA inbox.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...