Unity Connection 7.0 - call handler "sorry" message for AA
Although I have seen many people ask the same question and I have browsed through the answers I still do not have a clear understanding of why I am getting the "Sorry (custom greeting) is not available" message.
Using Business Edition 7.0 with Unity Connection 7.0
In Call Manager Admin
Created a CTI route point called AA1
Associated Line 1 with extention 2950
In Unity Admin
Created a system Handler called AA-Greeting, assigned extension 2950 and recorded greeting.
When I dial 2950 from an IP phone I get the sorry message but I want it to play my greeting only so that I can set up an AA.
Some suggestions I read were not to use system call handlers - but those are the only call handlers I can find...
Am I close? The documentation is all over the place and I have been at this for some time. Ultimatly I want calls going to 2950 to play a greeting with menu options 1,2,3 - just standard AA stuff.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
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