Hi Matthew,
Just to add a note to the great tips from John (+5 points for this my friend!)
It sounds like the Intertel feature might be quite like this Unity Connection feature;
Cascading Message Notification
Cascading message notification allows you to send notifications to a widening circle of recipients. Cisco Unity Connection continues to send notifications according to the devices you selected until the message has been saved or deleted by a recipient.
For example, to create a cascade of message notifications for your Technical Support department, set the first message notification to be sent immediately to the pager of the front-line technical support representative. If the message that triggered the first notification has not been saved or deleted after a delay of 15 minutes, the next notification can be sent to the pager of the department manager. A third notification can be set up to call an employee in the Problem Resolution Group if the message is not saved or deleted after 30 minutes, and so on.
Note that when a user receives a notification as part of the cascade, the notification prompts the user to log on to the mailbox that is being monitored by the cascade.
An alternative to cascading message notification is to use dispatch messaging. For details, see the "Dispatch Messages" section in the "Messaging" chapter of the System Administration Guide for Cisco Unity Connection.
To Set Up Cascading Message Notification
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Step 1 In Cisco Unity Connection Administration, find the user account whose mailbox you want to monitor with a cascading notification.
Step 2 On the Edit menu, click Notification Devices.
Step 3 On the Notification Devices page, select a notification device and enter the applicable settings so that it notifies a person in the recipient list for the cascading notification. For example, for the first recipient, you would enter the phone number for the pager that belongs to the front-line technical support representative.
Step 4 In the Delay Before First Notification Attempt field, enter the desired delay for the device, in minutes.
Space notifications between each device at regular intervals, such as every 15 minutes. For the first device you set up, consider specifying 0 as the delay so that the first recipient receives the notification immediately. For the device of the second recipient, specify 15 minutes. Specify 30 minutes for the device of the next recipient, and so on.
Step 5 If the notification device is a pager or phone, choose a value for the Phone System field such that Connection can dial out to the phone number of the user who receives the notification; this is not necessarily the same phone system used by the user whose mailbox is being monitored as part of the cascade.
Step 6 Click Save.
Step 7 Repeat Step 2 through Step 6 to set up another device for the next person on the recipient list for the cascading notification. Note that in order for the cascading notification to work properly, the same Notification Rule Events check boxes must be checked on all of the devices in the cascade.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/user_mac/guide/7xcucmac040.html#wp1279061
Hope this helps!
Rob
