Using Default system Transfer I am trying to route calls to CUCM which uses an internal dialplan. SO caller dials 4567 I want to prepend 88 and send to CUCM to dial 884567. I cant get the prepend to work. I have tried on Call Handler and user under the Caller Input page. Any ideas
In Unity 5x and 7x you could unhide the menu in callhandlers that would prepend digits dialed by the caller.
Im not sure if this is the same in CUC. Bascially, if you had a caller hit a Callhandler, and the announcement said "dial an extension at anytime" The caller may only know "4567". But when the new server was built, all CUC extensions are now 7 digits.
At least in Unity 5x and 7x, we could unhide this menu in advance tools in tools depot and then the prepend menu would come up. Works like a champ. BUT I have not tested in CUC, if its even there.
You may have issues if the prepend menu is not there. Translations alone will probably not solve this. Hence, its easier to use 7 digits at the mailbox for many reasons. But the customer has to be willing to lose 4 digit dialing from the menu (if prepend option is not in CUC)
Thanks for the reply - there is a prepend option there but cant get it to work. Mailboxes are 8 digits but callers will only know 4 digits unless I have the opening greeting saying "Please dial 8888 followed by the 4 digit extn" but the prepend should work
If the mailboxes are 7 or 8 digits, the caller must enter then, the caller simply enters the 4 digit mailbox then.
So for example:
Mailbox is 7005000
Caller hits CH menu. Dials 5000
Unity then prepends 7005000 and sends it CUCM.
If CUCM can not find the 7005000, then you need to allow the Unity ports to hit the PT/CSS the line is in with 7005000.
(not sure how CUCM is setup)
You can do an easy test. Setup a System Transfer where the caller enters in the 7005000. Unity will then transfer this (check your restrictions table also!). If it fails again, its because CUCM is not to take the call from Unity. (PT/CSS/Trans, etc)
Update:- Prepend only works from the Greeting message as far as I can see. Which I believe means that prepend cannot be used to call users that are not associated with a Unity account. Doesn anyone know different.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...