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Unity connection 7.1.3 Backup issue

Hi all,

looking for some advice, the situation is as follows:

I'm backing up a unity connection server to a windows server with winSCP installed (sftp). i'm doing a manual backup and cannot backup the 'connection_messages' it just gets stuck and i have to reset drf master/local services on ccmservice before i can re-attempt. to resolve this i've tried:

1. using a different sftp server (coreftp)

2. using a different machine to backup to.

3. doing the backups one feature at a time.

the message store gets up to 15mb at the most, and will then just disconnect from the SFTP server.

do u have any suggestions?

Thank you in advance

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Unity connection 7.1.3 Backup issue

Scheduled vs. Manual doesn't matter - if one fails, so will the other.  Do you essentially see the message store backup get to 40% and then it hangs for a while and fails?

25 REPLIES
Hall of Fame Super Red

Re: Unity connection 7.1.3 Backup issue

Hi there,

This is a very common problem

From Brad @ Cisco

TAC has also written some instructions on how to use CoreFTP which has also been used in the past:

https://supportforums.cisco.com/docs/DOC-8142


A great thread with nice answers from Brad, Hailey and Derek;

https://supportforums.cisco.com/message/3036975#3036975

Cheers!

Rob

Please support CSC Helps Haiti

https://supportforums.cisco.com/docs/DOC-8895

https://supportforums.cisco.com/docs/DOC-8727

New Member

Re: Unity connection 7.1.3 Backup issue

Hi and thanks for the reply Rob.

I've seen and gone through the coreftp link you posted. I did a search on this forum prior to posting. the fix mentioned in the thread does not really apply to me however as i'm not trying to backup a callmanager cluster, are the files that big in comparison to the ones mentioned (mines are stopping around the 20mb mark). perhaps i missed some info in the thread?

thanks again rob, let me know what you think.

Hall of Fame Super Red

Re: Unity connection 7.1.3 Backup issue

Hi there,

No worries my friend

I think the answers in the thread are completely related to

Unity Connection 7.1(3) and are applicable to your issues.

Have another browse through there.

We took Hailey's great advice and have started backing up the messages

via the Sub instead of the Pub.Works sweet!!

Cheers!

Rob

Re: Unity connection 7.1.3 Backup issue

If this is a cluster, I've seen this a few times.  The only fix I found (as I only use CopSSH which does not have file limitation issues and I'm not a big fan of CoreFTP, either) is as follows:

Create 2 backup paths on your SFTP folder - ex: CUC Pub, CUC Sub

Set the backup target on each server to it's own separate location (avoid issues with backup retention, that's the point here).

On the Pub, backup everything except for the message store.

On the Sub, you can backup everything or optionally only the message store.

In a restore scenario, you'd be fine because the data is replicated between servers so you can restore the message store file from the Sub to the Pub without issue.

If it's a standalone server, you could set up 2 backup jobs.  One to do everything but messages and the other to only backup messages - then see what happens with that.

Hailey

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New Member

Re: Unity connection 7.1.3 Backup issue

just to further elaborate the scenarion here....

we do have a callmanager cluster. however there is more than one unity server in this cluster. some of those are not unity connection but full blow unity. This particular server is the one i want to backup just the one time (for now). when i go to do this backup i browse to https://address-of-unity-server/drf.  from there i've setup a backup device (a laptop with coreftp server installed). i then go to manual backup, select all features (four of them) then i start the backup.

initially it used to get stuck on the database feature, so i decided to do them one by one starting with database which now worked, i then tried messagestore on its own and that got stuck (again not talking GB's here these files are all under 50MB so far).

now with the post you posted above, i don't understand where the callmanager pub and sub get involved here because as i see it, i'm doing everything from the unity server. i can't see how i can backup unity connection from the CCM's. This can just be a lack of understanding (on my behalf) on how these servers actually integrate together in terms of DR etc so i'm open to further explanation if you'll all bare with me.

thanks for the advice so far guys.

Re: Unity connection 7.1.3 Backup issue

I didn't say anything about the CUCM cluster - I noted a CUC which is Cisco Unity Connection cluster (acronym is CUC).  In a cluster with CUC, you have 1 Pub and 1 Sub - they are active-active and you can set up backup jobs separately.

CUCM is not part of this equation.

Hailey

New Member

Re: Unity connection 7.1.3 Backup issue

this would be where my confusion lies (i knew there was something i just wasn't grasping). thanks for clearing this up. I'll take a look at it with that in mind. another question, are all unity connect servers setup with 1pub and 1 sub or do they sometimes come as just on server (i beleive in my case the latter is situation as i'm not aware of any other servers bar this one i'm webbing to.

Thanks!

Re: Unity connection 7.1.3 Backup issue

CUC does not have to be setup in a cluster configuration.  It can be a single, standalone server.  In that case, you may need to try the second method of having one backup job to backup everything BUT messages and then a second to backup messages only.

Additionally, CUCM and CUC can come in co-resident installation.  When they do this is called CUCM BE or Business Edition.  It's a single server, MCS 7828, that has CUCM and CUC installed on the same server and can support up to 500 users for IP telephony and voicemail services.

Hailey

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New Member

Re: Unity connection 7.1.3 Backup issue

in this instance i believe there is just the one server.

so i've tried to run seperate manual backups. when choosing messagestore on it's own even this fails! did you mean to set them up as scheduled or would manual backups pretty much be the same thing?

i've also had a cisco TAC case open and all they recommend is trying different SFTP servers, they;ve currently got me trying titan (free trial) but i feel this is going up the wrong path. i've already tried 3 different ones.

Thanks

Re: Unity connection 7.1.3 Backup issue

Scheduled vs. Manual doesn't matter - if one fails, so will the other.  Do you essentially see the message store backup get to 40% and then it hangs for a while and fails?

New Member

Re: Unity connection 7.1.3 Backup issue

i pressed the correct answer accidentally on your last post.

but to continue - yes it does get stuck on 40% however when watching the file being transfered on the C:\ the file keeps increasing in size but will then just cut off.

Re: Unity connection 7.1.3 Backup issue

So, looking back at the whole thread - I see that you said you looked thru the CoreFTP info.  Personally, I've never had that issue with backups (file size limitations and such) because I use a known, proven application.  Anyway, I failed to ask you what SFTP server you are using for backups?  In addition, Rob was right when he said that even though that thread focuses on CUCM, it still applies to CUC because the two applications reside on the same exact platform.  The only difference is the app modules that get loaded when you choose to install CUC over CUCM and vice versa.  The platform components are, at heart, the same.

So, let's back up:

1) What SFTP client are you using?

2) Can you send me a screen shot from the system that shows the size of your mailstore?

Hailey

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New Member

Re: Unity connection 7.1.3 Backup issue

I've used so far:

Freeftpd

Coreftp

winscp

titan (which i'm trying now)

i'll get you a screen shot in just a bit.

Thanks for your time on this hailey.

Re: Unity connection 7.1.3 Backup issue

Not a problem. I personally think there is a bug here but it has yet to be acknowledged.  I've seen this on a brand
new cluster and heard many compaints in NetPro as well.  You've been thru the gamut of servers.  Personally, I've used CopSSH for years without issue.  Technically, Titan is Cisco's recommended application but it's not free - not if you want to get functionality out of it.  I didn't like it, personally but we have a client who uses it for very large CDR file offloads to a billing server and they've been good with it.

Send me that screen shot and we'll go from there.  I can't promise we'll get this working on a single box - I could almost guarantee it within a cluster, but I'll try to figure something out with you on it.

Hailey

New Member

Re: Unity connection 7.1.3 Backup issue

it worked! Titan worked!

David, i really appreciate all the help and your willingness to spend more time on this. I'm also going to give copssh a try to see if that, as a free alternative, will also work.

just a note to anyone else that has this issue, if the backup stays at 40% or any percentage it doesn't mean it's not backing up, the only way to be certain is to watch the file as it's being incremented in the SFTP directory. Through the whole backup the CUC web page still said 40%, right until it finished.

thanks again for the help.

Re: Unity connection 7.1.3 Backup issue

Excellent.  Glad you got it rolling.  +5 to you for your resolution update.

Hailey

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New Member

Re: Unity connection 7.1.3 Backup issue

We have the same problem exactly.  Titan works, but inconsistantly. I agree that there is a lack of urgency on Cisco's part to get this fixed.

Re: Unity connection 7.1.3 Backup issue

+5 to Rob for always being Quick Draw McGraw.

New Member

Re: Unity connection 7.1.3 Backup issue

Dave, following on from your SFTP recommendations - i tried to use COPSSH as a free alternative to Titan but found it's nothing like the other apps in the sense that it has no GUI, it's all CLI based and seems to be a port over from linux (which i'm not very familiar with in terms of usage). Do you know of any good simple tutorials that would explain how to utilise this as an SFTP server? or perhaps a quick guide of your own if you have the time.

perhaps i should create a new thread for this instead (?)

Re: Unity connection 7.1.3 Backup issue

Sure.  copSSH is essentially OpenSSH for Windows which is a Linux implementation (Cygwin) of SSH server for

Windows.  It is not GUI-based like many of the other clients; however, I never really cared about a GUI so you may not
like this.  But, to get started - after you've installed copSSH and launch it from the Programs menu there is a little menu that it gives to walk thru.  The most important and required step is to enable users for the program.  So, they need to be standard user accounts on your server/PC.  For clients, I typically set up something generic for them like "sftpuser" with a strong password and then tie that to copSSH.  The user is then set up with a home folder in the installation path.

Ex:  c:\Program Files\CopSSH\home\sftpuser

So, within that user's home folder you can create different folders to 1) pull files from (e.g., for upgrade) or 2) write files to (e.g., for backup).

Ex:  ...\home\sftpuser\upgrades --> upgrade files for could be stored here

Ex:  ...\home\sftpuser\backups\cuc\publisher --> you may have specific backup paths and then say a Publisher repository and a separate Subscriber repository

From within the CUCM apps, you will specify the IP address of the copSSH server (in your case, your PC).  The user name and password would be "sftpuser" and it's local password on your machine.  Then the path you specify would depend on what you are doing.  For example, if you want to set up DRS for the CUC Publisher then you would set the destination as "/home/sftpuser/backups/cuc/publisher/" (using my example above).

You can test that the server is working as expected by downloading an SFTP client (I used Putty's PSFTP).  From the client, you'd type "open " where would be the copSSH server (again, your PC in this case).  From there, you can use standard Linux commands like "pwd" (present working directory) to see where you're at, "lcd" (change directory), "file get ", and so on.  This stuff is easy to figure out by using the help within the client you decide upon.  With the UC applications, the client is the application you're using such as CUCM DRS, CUC DRS, the upgrade client, etc.

Hope this helps.

Hailey

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New Member

Re: Unity connection 7.1.3 Backup issue

hailey,

thanks for your concise reply again. I'm going to give this a whirl and will report back to you on how it goes.

thanks yet again +5

New Member

Re: Unity connection 7.1.3 Backup issue

Just an update - copssh works just fine, thanks for the recommendation. It's amazing how simple copssh is to use once you've done it once. scrapping titan for this simple free alternative

Thanks for all your help on this hailey.

Re: Unity connection 7.1.3 Backup issue

Awesome, glad you like it.  I think it's the best choice out there but there are plenty of people who prefer others.  But, setup is simple, it runs as a service so you can always know its up, and it's easy to use once you poke around a bit.

Glad you got it worked out, my friend.

Hailey

Re: Unity connection 7.1.3 Backup issue

Hey, I could have sent you this earlier but I forgot that we had this posted to our website.  Here is a blog my colleague did about CopSSH.  It's good.  So, check it out:

http://www.netcraftsmen.net/resources/blogs/which-windows-sftp-server-should-i-use-for-my-cisco-uc-appliance-how-about-copssh.html?blogger=William+Bell

Hailey

Hall of Fame Super Red

Re: Unity connection 7.1.3 Backup issue

Hailey-Man,

Thanks for filling in the blanks! +5 points for your

excellent work here (as always!)

Cheers!

Huff

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