Unity Connection 7.1.3 Playing 'Sorry' Before a Call

[domingoalberto]

I have set up Unity Connection 7, version 7.1.2.1000-68, in a lab. I
created a new Direct Routing Rule called 'Company' that sends incoming
external calls to a Call Handler called 'New Company Greeting' and recorded
a greeting "You have reached ABC Compnay ...". However, when a call comes
in, Unity Connection is playing the word "Sorry" first and then the
greeting, so you hear "Sorry" "You have reached ABC Company ...". I can't
figure out where the "Sorry" is coming from and how to stop it. Appreciate
any help with this.

REGARDS!

[Bradford Magnani]

This is because you are recording the greeting on the "recorded name" section of the main call handler's profile page. You want to make sure you go to Edit>Greetings and record the greeting there for the Standard greeting.

Hope that helps,

Brad

[cgabbert100]

This was my issue. We had the greeting uploaded to the Recorded Name on the User Basics screen rather than to the Edit Greetings section. I had the "My Personal Recording" selected under Caller Hears but it still would say "Sorry" at the beginning. Once I uploaded the custom greeting to the Recordings section on the Edit Greetings page the "Sorry" prompt went away. Thanks!!!!

[pcherepanov]

That's because the Call Handler doesn't have Owner attached to it. Open your System Call Handlers -> "New Company Greeting" handler. Go to Edit menu and select Call Handler Owners. Attach any user as the owner to that handler. The annoying "Sorry" message should disappear.

Thanks Cisco for an easy and convenient interface for finding and troubleshooting issues. Just wasted heaps of my time on this stupid error.