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New Member

Unity Connection 7 ( User Greeting not working )

Dears

I have a Unity connection 7 integrated with the CUCM 7 , everything was working perfect but suddenly , and when the user trying to press the envelop button to enter his pin , the greeting replaced with Spell the last and first name for the person you want to reach??how can I return the normal greeting .

  • Unified Communications Applications
1 ACCEPTED SOLUTION

Accepted Solutions
Gold

Unity Connection 7 ( User Greeting not working )

Hi

I would strongly suspect that somebody has changed the default routing rules in CUC.

Check the direct routing rules and make sure it is set to "Attempt sign in" rather than a directory handler. The above message you mention sounds like the default direct routing rule is configured to send to a Unity Connection directory handler.

HTH. Barry

5 REPLIES
Gold

Unity Connection 7 ( User Greeting not working )

Hi

I would strongly suspect that somebody has changed the default routing rules in CUC.

Check the direct routing rules and make sure it is set to "Attempt sign in" rather than a directory handler. The above message you mention sounds like the default direct routing rule is configured to send to a Unity Connection directory handler.

HTH. Barry

New Member

Unity Connection 7 ( User Greeting not working )

Solved , Many Thanks

Hall of Fame Super Red

Unity Connection 7 ( User Greeting not working )

Hey Barry,

Excellent work here my friend!! +5

Cheers!

Rob

"May your heart always be joyful And may your song always be sung May you stay forever young " - Dylan
Gold

Unity Connection 7 ( User Greeting not working )

Thanks Rob

I wish all the problems I had to deal with were that easy to fix

Sometimes I think Cisco have introduced a new Enterprise Parameter into CUCM:

Release annoying bugs to make Barry's life more interesting                               True

Unfortunately in the current CUCM releasees, I don't seem to be able to change this to False.

Barry

Hall of Fame Super Red

Unity Connection 7 ( User Greeting not working )

Hey Barry,

Too true !

That's why we call it the "Cisco Disco"

These bugs are designed just to keep us on our toes I'm sure.

Cheers!

Rob

"May your heart always be joyful And may your song always be sung May you stay forever young " - Dylan
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