10-02-2009 08:02 AM - edited 03-18-2019 11:47 PM
Hi,
How can i retrieve voicemail from another phone ?
When I dial the voicemail pilot from another DN i just hear ' ... from a touch tone dial an extension...otherwise hold to leave a message.
I created a CTI route point and forwarded all to the pilot but it is still the same thing.
Did i miss something out on UC7 ?
Thanks,
Paul
Solved! Go to Solution.
10-02-2009 08:25 AM
Hey Paul,
Just thought I would add one note to the good tips from Brad (+5 points here my friend :)
On a "Default" UC setup "Leslie" does not mention that you need to Press * (Star) then you will be prompted accordingly.
Cheers!
Rob
10-02-2009 08:04 AM
Paul,
If you're not getting the default opening greeting or being asked to enter your PIN, it's possible that you may have some sort of routing rule sending calls to a particular conversation. I would double check your direct/forwarded routing rules just to be sure.
Brad
10-02-2009 09:03 AM
Brad,
I just found out that I my voice mail ports have a rejected status.
I had earlier created it in call manager 7, deleted and recreated it.
Does the deleted ports still remain in call manager ? No error message when i recreated them though.
Restarted the cti manager and UC conversation manager but it is still rejected
Any help appreciated.
10-02-2009 08:25 AM
Hey Paul,
Just thought I would add one note to the good tips from Brad (+5 points here my friend :)
On a "Default" UC setup "Leslie" does not mention that you need to Press * (Star) then you will be prompted accordingly.
Cheers!
Rob
10-02-2009 09:13 AM
Rob,
Thanks for the tip but I have bigger problems now, my voice ports are rejected by call manager 7.
Regards,
Paul
10-02-2009 09:20 AM
Rob,
I got it to work but the ports are still rejected.
It says enter your id followed by #, what is the id ? the enduser id ? If i do that i can't see the alphabets that I key in.
Thank for your help
10-02-2009 09:25 AM
I got it to work , the id is the extension number.
Still can't figure out why the voice ports show rejected when everything else is working
10-02-2009 09:41 AM
you probably have the vm ports name wrong. They should be in the same format from the Unity side in CUCM.
So if the vm ports are CiscoUM1-VI1 then the template for VM ports should be:
ciscoUM1-VI the next digit is the port number.
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