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Unity Connection 7.x and Music-On-Hold

Is there a way to prevent MoH from being played when Unity Connection transfers a caller from a mailbox to CallManager (7.x) but still allow MoH to be played when a phone user places a caller on hold or transfers a call to another extension?

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Unity Connection 7.x and Music-On-Hold

Remove the MOH server from the device pool MRGL to which the VM ports belong.

You might need to create a new MRGL (with no MOH) and device pool for this.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
1 REPLY
Cisco Employee

Re: Unity Connection 7.x and Music-On-Hold

Remove the MOH server from the device pool MRGL to which the VM ports belong.

You might need to create a new MRGL (with no MOH) and device pool for this.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
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