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New Member

Unity Connection 7.x not recongising calling number

Hi, I am running ccm 7.x and unity 7.

When a Voice mail users wants to access their voice mail they do not directly hit their mail box, but always hit the auto attendant from where they need to enter the * to be prompted for there mailbox and password.

Everything else works fine

Is there a way around this, as I haven't struck this probelm in previous versions?

Many thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Unity Connection 7.x not recongising calling number

i'd check the routing rules, sounds like someone messed around with them

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
2 REPLIES
Cisco Employee

Re: Unity Connection 7.x not recongising calling number

i'd check the routing rules, sounds like someone messed around with them

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Unity Connection 7.x not recongising calling number

Many thanks, you were right on the money.

Someone did play with the routing rules.

All is well now.

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