I have the same setup and have run into the same problem. To avoid it, the agent extension is the last thing I configure. I also doublecheck the extension after importing into Unity Connection.
It sounds like your users sometimes convert over from the primary extension to the IPCC extension in Unity Connection. This has never happened to me. My experience is that if the IPCC extension is set when the import takes place, Unity Connection may make the IPCC one the voicemail extension. However, that doesn't seem to always be the case; sometimes it uses the primary extension.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...