01-16-2012 09:48 AM - edited 03-19-2019 04:14 AM
Hi All,
I faced a problem in Unity Connection 8.0 when I tried to configure AA for users without mail-box. I defined them as contacts but when I am trying to dial any extension the system was not able to route the call. I have to use dial by name rather than extension.
My question si: Is it the same for Unity Connection 8.5 and 8.6 ???
Is there any workaround??
Regards,
Solved! Go to Solution.
01-16-2012 09:57 AM
Check this under greeting:
Allow Transfers to Numbers Not Associated with Users or Call Handlers
This is asked quite frequently, a search on CSC would have provided the answer to your question.
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk
01-17-2012 05:24 AM
Hi JFV,
Hope all is well
This capability has been around since CUC 7.x;
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsag115.html
Cheers!
Rob
Please remember to tag your threads and help support "Teachers without Borders"
https://supportforums.cisco.com/community/netpro/idea-center/communityhelpingcommunity
01-29-2012 07:50 AM
You need to adjust the "Default System Transfer" restriction table under System Settings | Restriction Tables. By default it allows no number to be dialed for the system transfer conversation (for security of course) - you'll want to adjust it carefully to open up local number/extensions without exposing yourself to folks dialing long distance numbers on your dime.
01-16-2012 09:57 AM
Check this under greeting:
Allow Transfers to Numbers Not Associated with Users or Call Handlers
This is asked quite frequently, a search on CSC would have provided the answer to your question.
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk
01-16-2012 02:43 PM
Thank you too much.
Is this new in UC 8.5??
01-17-2012 05:24 AM
Hi JFV,
Hope all is well
This capability has been around since CUC 7.x;
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsag115.html
Cheers!
Rob
Please remember to tag your threads and help support "Teachers without Borders"
https://supportforums.cisco.com/community/netpro/idea-center/communityhelpingcommunity
01-29-2012 07:29 AM
Hi,
Sorry to reply just now. I created a lab and I tried to do the following:
Call Management >> System Call Handlers >> Opening Greeting:
Active Schedule = All hours.
Edit >> Greeting >> Standard >>
During Greeting = Allow Transfers to Numbers Not Associated with Users or Call Handlers
After that I called Unity:
Hello Cisco Unity Connection Messaging system … and I dialed the extension 1001 but UC answered me:
“You cannot be transferred to this number, check the number and try again.”
all other configuration to default.
01-29-2012 07:50 AM
You need to adjust the "Default System Transfer" restriction table under System Settings | Restriction Tables. By default it allows no number to be dialed for the system transfer conversation (for security of course) - you'll want to adjust it carefully to open up local number/extensions without exposing yourself to folks dialing long distance numbers on your dime.
01-29-2012 12:30 PM
Thank you all for your help
all of you helped me to get the correct answer.
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: