Unity Connection 8.5 and AA for users without mail-box

[JustForVoice_2]

Hi All,

I faced a problem in Unity Connection 8.0 when I tried to configure AA for users without mail-box. I defined them as contacts but when I am trying to dial any extension the system was not able to route the call. I have to use dial by name rather than extension.

My question si:  Is it the same for Unity Connection 8.5 and 8.6 ???

Is there any workaround??

Regards,

[Jaime Valencia · Accepted solution]

Check this under greeting:

Allow Transfers to Numbers Not Associated with Users or Call Handlers

This is asked quite frequently, a search on CSC would have provided the answer to your question.

HTH

java

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[JustForVoice_2]

Thank you too much.

Is this new in UC 8.5??

[Rob Huffman · Accepted solution]

Hi JFV,

Hope all is well

This capability has been around since CUC 7.x;

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsag115.html

Cheers!

Rob

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[JustForVoice_2]

Hi,

Sorry to reply just now. I created a lab and I tried to do the following:

Call Management >> System Call Handlers >> Opening Greeting:

Active Schedule = All hours.

Edit >> Greeting >> Standard >>

During Greeting = Allow Transfers to Numbers Not Associated with Users or Call Handlers

After that I called Unity:

Hello Cisco Unity Connection Messaging system … and I dialed the extension 1001 but UC answered me:

“You cannot be transferred to this number, check the number and try again.”

all other configuration to default.

[lindborg · Accepted solution]

You need to adjust the "Default System Transfer" restriction table under System Settings | Restriction Tables.  By default it allows no number to be dialed for the system transfer conversation (for security of course) - you'll want to adjust it carefully to open up local number/extensions without exposing yourself to folks dialing long distance numbers on your dime.

[JustForVoice_2]

Thank you all for your help

all of you helped me to get the correct answer.