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Community Member

Unity Connection 8.5 dialing extensions not working

I am having the oddest issue.  When I did the annual shuffle of the users this year before school started some of the extensions seemed to have gotten stuck.  I deleted one user with the extension 2704.  I associated that extension to another user's voicemail.  But when you call our main number and the call handler picks up you get an error when you enter that extension.  In another situation when the call handler picks up if I dial 3202 it routes to 3207.  I am not sure where to even start looking.

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5 REPLIES
Hall of Fame Super Red

Unity Connection 8.5 dialing extensions not working

Hi Melissa,

You'll probably need to look at these as "one-up" type issues

For the problem with 2704, can you dial other numbers that begin with 27

and what is the exact error you hear when you enter 2704?

For 3202, can you look in CUCM as a first step and ensure that 3202 is

not forwarded to 3707.

Let us know.

Cheers!

Rob

"Every fool's got a reason to feelin' sorry for himself" - Springsteen

Community Member

Unity Connection 8.5 dialing extensions not working

Rob,

  Thanks for replying.

No 3202 is not forwarded to 3207.  To be honest I didn't check that until you said something but it is not.

Yes I can dial other extensions starting with 27.  When I put the user back to his previous ext 2712 I can dial the ext in the call handler and get him.

Hall of Fame Super Red

Unity Connection 8.5 dialing extensions not working

Hi Melissa,

When you did all these changes did you use "Bulk Edit"?

Cheers!

Rob

"Every fool's got a reason to feelin' sorry for himself" - Springsteen

Community Member

Unity Connection 8.5 dialing extensions not working

No I did them all individually. 

Hall of Fame Super Red

Re: Unity Connection 8.5 dialing extensions not working

Melissa,

OK ....just thought it might be an 8.5 bug.

Let's just look at one at a time. For 2704 let's say the user is earl elk. When you went

to make the change you searched CUC for 2712 brought up the user page > edit user basics

and changed the extension from 2712 to 2704 and saved with no errors?

After your test a few minutes ago did you move earl back to 2704? If so, can you try calling in

and entering 2712 just for kicks. If it routes to the proper place it could be a replication issue.

Cheers!

Rob

PS: I know we were only going to deal with one but was the person who used to be @ 3207

changed to 3202 by any chance?

"Every fool's got a reason to feelin' sorry for himself" - Springsteen

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