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New Member

Unity Connection 8.5 Random MWI light

I have one user out of 300 who's MWI light comes on randomly, no meesage when they check VM, it goes off when  I reset it on the user page, I've deleted and recreated the mailbox, I've checked telephony configuration(no problems detected) nothing is working. Can anyone shed some new light on this issue? Thank you in advance.

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New Member

Unity Connection 8.5 Random MWI light

I had this same thing happen to me.  I still had a user configured in Unity while also configured in Unity Connection.  I had to leave them like this for a while.  To resolve, In Unity I went to the user then messages and deleted the MWI setting.

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