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New Member

Unity Connection 8.6.2a /drf site non responsive

New install of CUCN 8.6.2a w/HA. 

Unable to access and configure backups in the /drf site.  The initial page loads, but eventually IE, Crome, and Firefox all go non responsive.  None of the menus respond during this process.  The /drf site worked at one point during failed attempts to get the SFTP setup (SFTP configuration was not fully setup by the customer so it failed).  Now the the SFTP is setup, I'm unable to add the backup device.

Server Reboot unsuccessful.

Service restart unsuccessful:

     DFR Local

     DRF Master

Thanks in advance for any suggestions you may have.

PW

3 REPLIES
Cisco Employee

Unity Connection 8.6.2a /drf site non responsive

Hi,

It may be a good place to start by collecting the Tomcat and Informix logs during a repro of the issue and see where those may lead.

Brad

New Member

Unity Connection 8.6.2a /drf site non responsive

Thank you Brad for the reply.

I followed up this post with a TAC case and the issue was resolved at the PC level rather than at the system level. 

Deleted all cookies/cached content for all browsers and java.  Re-tried with all Browsers and was only succeful using Mozilla Firefox.

Cisco Employee

Unity Connection 8.6.2a /drf site non responsive

Glad to hear!

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