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New Member

Unity Connection 8.6.2a SU3 Subscriber Post upgrade issue

Upgraded our Unity Connection Servers last night from 8.6.2a SU1 to SU3.  Publisher completed fine (chose option not to reboot).  Subscriber reported it completed fine.  Switched versions on Publisher and waited for all services to restart before switching version on Subscriber.

Publisher all ok but get the following whne logging on to subscriber:

/usr/local/platform/bin/cliscript.sh: line 134: /usr/local/bin/base_scripts/xmlfoo: Permission denied

/usr/local/platform/bin/cliscript.sh: line 144: /usr/local/bin/base_scripts/xmlfoo: Permission denied

Command Line Interface is starting up, please wait ...

java.io.FileNotFoundException: /var/log/active/platform/log/cli.bin (Permission denied)

        at java.io.RandomAccessFile.open(Native Method)

        at java.io.RandomAccessFile.<init>(RandomAccessFile.java:216)

        at com.cisco.iptplatform.fappend.ciscoRollingFileAppender.restoreIndex(ciscoRollingFileAppender.java:104)

        at com.cisco.iptplatform.fappend.ciscoRollingFileAppender.setFile(ciscoRollingFileAppender.java:43)

        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

        at java.lang.reflect.Method.invoke(Method.java:597)

        at org.apache.log4j.config.PropertySetter.setProperty(PropertySetter.java:196)

        at org.apache.log4j.config.PropertySetter.setProperty(PropertySetter.java:155)

        at org.apache.log4j.xml.DOMConfigurator.setParameter(DOMConfigurator.java:530)

        at org.apache.log4j.xml.DOMConfigurator.parseAppender(DOMConfigurator.java:182)

        at org.apache.log4j.xml.DOMConfigurator.findAppenderByName(DOMConfigurator.java:140)

        at org.apache.log4j.xml.DOMConfigurator.findAppenderByReference(DOMConfigurator.java:153)

        at org.apache.log4j.xml.DOMConfigurator.parseChildrenOfLoggerElement(DOMConfigurator.java:415)

        at org.apache.log4j.xml.DOMConfigurator.parseRoot(DOMConfigurator.java:384)

        at org.apache.log4j.xml.DOMConfigurator.parse(DOMConfigurator.java:783)

        at org.apache.log4j.xml.DOMConfigurator.doConfigure(DOMConfigurator.java:666)

        at org.apache.log4j.xml.DOMConfigurator.doConfigure(DOMConfigurator.java:616)

        at org.apache.log4j.xml.DOMConfigurator.doConfigure(DOMConfigurator.java:584)

        at org.apache.log4j.xml.DOMConfigurator.configure(DOMConfigurator.java:687)

        at sdMain.initialize(sdMain.java:479)

        at sdMain.main(sdMain.java:646)

java.lang.NullPointerException

        at com.cisco.iptplatform.fappend.ciscoRollingFileAppender.updateIndex(ciscoRollingFileAppender.java:117)

        at com.cisco.iptplatform.fappend.ciscoRollingFileAppender.nextFileName(ciscoRollingFileAppender.java:92)

        at com.cisco.iptplatform.fappend.ciscoRollingFileAppender.append(ciscoRollingFileAppender.java:74)

        at org.apache.log4j.AppenderSkeleton.doAppend(AppenderSkeleton.java:221)

        at org.apache.log4j.helpers.AppenderAttachableImpl.appendLoopOnAppenders(AppenderAttachableImpl.java:57)

        at org.apache.log4j.Category.callAppenders(Category.java:187)

        at org.apache.log4j.Category.forcedLog(Category.java:372)

        at org.apache.log4j.Category.debug(Category.java:241)

        at com.cisco.iptplatform.cli.CliSettings.getInstance(CliSettings.java:112)

        at sdMain.initialize(sdMain.java:491)

        at sdMain.main(sdMain.java:646)

log4j:ERROR No output stream or file set for the appender named [CLI_LOG].

   Welcome to the Platform Command Line Interface

IOException : hardware API:Cannot run program "/usr/local/bin/base_scripts/ihardware_impl": java.io.IOException: error=13, Permission denied

admin:

Also when I issue a Show version Active command I get the following:

admin:show version active

java.lang.ArrayIndexOutOfBoundsException: 0 >= 0

        at java.util.Vector.elementAt(Vector.java:427)

        at com.cisco.iptplatform.cli.cmdPlatformVer.<init>(cmdPlatformVer.java:103)

        at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)

        at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:39)

        at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:27)

        at java.lang.reflect.Constructor.newInstance(Constructor.java:513)

        at java.lang.Class.newInstance0(Class.java:357)

        at java.lang.Class.newInstance(Class.java:310)

        at com.cisco.iptplatform.cli.cmdClassThread.setCmdInstance(cmdClassThread.java:105)

        at com.cisco.iptplatform.cli.CliClassLauncher.execute(CliClassLauncher.java:285)

        at sdMain.main(sdMain.java:1826)

Active Master Version:

Active Version Installed Software Options:

uc-locale-en_GB-8.6.2.1-25.cop

Anyone with any ideas on what is wrong with the subscriber and how I can get this to come back up?  Appears as if it doesn't have permissions to run various scripts or the upgrade didn't domplete correctly even though it showed on the install log as successfully completed.

TIA

Regards

David

2 REPLIES
Hall of Fame Super Red

Unity Connection 8.6.2a SU3 Subscriber Post upgrade issue

Hi David,

I'm wondering if it may be this bug;

CSCua00059 Bug DetailsBug #13 of 16 | < Previous | Next >

Upgrade fail on SU releases when locales installed
Symptom:
Upgrade gets fail  on SU

Conditions:
locales are  installed

Workaround:

Please Contact Cisco TAC for Root Workaround
Status Status
Fixed 

Severity Severity
4 - minor

Last Modified Last Modified
In Last Year  

Product Product
Cisco Unity Connection    

Technology Technology


1st Found-In 1st Found-in
8.5
8.6(2)
8.5(1)ES1  

Fixed-In Fixed-in
8.6(2)ES43
8.6(2.22041.1)
8.5(1)ES98
8.6(2.22900.7)
8.5(1.15079.3)
8.6(2.22900.9)

Cheers!

Rob

"I don't know how, I don't know when
But you and I will meet again " 

- Tom Petty

New Member

Unity Connection 8.6.2a SU3 Subscriber Post upgrade issue

All,

we ended up reinstalling the Unity Connection serrver to resolve this issue.

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