Customer has a new Unity Connection 8.6.3 cluster. One site is in Los Angeles, and the other in Phoenix. The publisher (in Los Angeles) is set to use LA Time. The subscriber, located in Phoenix (which incidentally doesn't observe DST, but is not available as an option), is set to Denver.
All the users are in PST. The timestamps of all the messages are showing up one hour ahead.
Both servers using the same NTP and are synced. Both systems set to their timezones.
Each user is set to the Los Angeles time on the first page of the user account.
Messages retrieved are all coming up one hour ahead.
Thanks guys. I wasn't aware of this particular little issue.
I spoke with TAC about it. I'm kind of puzzled as I'd think messages would be stored with UTC date time stamps, and then read out based on the setting of the individual user. TAC indicated that their was a documentation defect bug about this, but there are currently no plans to change the behavior.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...