Unity Connection 8.6 and Internal Greetings

[Chris Penny]

I have Cisco Unity Connection version: 8.6.2.20000-76 running. I'm trying to set up users to use their Internal Greetings. If I understand correctly, this will allow callers within my company to hear a different greeting when a call isn't answered. I can see where and how to set this up and enable it, but it is not working. I keep finding this statement when searching for a solution or reason why it's not working: "Not all phone system integrations provide the support necessary for an internal greeting"

What I'd like to know is what is this "support" that is necessary for an internal greeting and how to figure out if my system is missing this support and if I can add it to make internal greetings work.                 

[Rob Huffman · Accepted solution]

Hi Chris,

I thought this was an interesting question and we don't use

the Internal greeting so I thought I'd try setting it up for testing.

We are using a SCCP integration between CUCM & CUC

Here's what I found;

- system must pass callers CLID

- CLID of caller must be a recognized CUC user

- caller must be part of the same integration so it didn't work for our PIMG

  integrated users calling a CUCM integration user

- Internal Greeting must be recorded & Enabled (had to enable via gui in our case)

After those checks it works like a charm

Cheers!

Rob

"A smile relieves a heart that grieves" 

- Stones

[Chris Penny]

Hi Rob,

I was pulling my hair out because everything looked like it was set up correctly. I have a little "lab" set up on my desk that I was using to test out. On the phone I was calling from, the extension wasn't set up in CUC. I had a co-worker call and it worked for him....as his extension is in CUC.

Thanks for the quick response!

Chris