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New Member

Unity Connection 8.6 Help need

Hi,

I'm testing Unity Connection features (8.6.2ES25.21900-25) with UCM 8.6.

I can leave message,but it's impossible to read it.

every time calling Unity DN i hear standard prompt "Welcome to Cisco Unity you can leave message or wait for operator"

I was wrong somewhere...

Hope for your help...

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Silver

Unity Connection 8.6 Help need

Your Attempt Signin Rule is pointing to incorrect handler, it needs to go to Conversation - Attempt Sign In.

Also, it needs to be listed above Opening Greeting.

HTH, please rate all useful posts!

Chris

13 REPLIES
Cisco Employee

Unity Connection 8.6 Help need

Have you checked your call routing rules?

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Unity Connection 8.6 Help need

Default rules only.

Sorry,i'm dummy in Unity.

Hall of Fame Super Silver

Unity Connection 8.6 Help need

Use RTMT to see what the calling number is and ensure it is correct.

What is your Voicemail profile in CUCM set to?

Is the proper profile assigned to the phone?

Chris

New Member

Unity Connection 8.6 Help need

Hi Chris,

Voice Mail profile "Default"

Assigned to phone...

Created Forward busy rule at CM,if no answer-transfers to Voicemail standart greeting.

The main problem-i can not set up message plays from dialed ext.

When pressing "Msgs"--if you want dial ext.,please dils and etc...

The only thing i need from CUCN-simple voice mail without AA functions.

Hall of Fame Super Silver

Unity Connection 8.6 Help need

Please use either RTMT port monitor or Remote Port Status Monitor to observe what UCON is seeing as caller id, you can download the second tool from ciscounitytools.com

HTH,

Chris

New Member

Unity Connection 8.6 Help need

My DN 4470.

Voice Pilot 5005

Hall of Fame Super Silver

Unity Connection 8.6 Help need

So, you have a voicemail user built in Unity Connection with DN 4470? What parition is assigned to it there?

Chris

New Member

Unity Connection 8.6 Help need

User imported from CM,without errors.

Pt-default "uncn"

New Member

Unity Connection 8.6 Help need

So,now it works a little more better.

If i press * while "Dial ext. or wait operator",i can hear user menu,where i can manage messages.

How i can set up User menu comes first after dial message box?

Thanks.

Hall of Fame Super Silver

Unity Connection 8.6 Help need

Please provide screen shot of Unity Direct Routing Rules configuration.

Chris

New Member

Unity Connection 8.6 Help need

Hall of Fame Super Silver

Unity Connection 8.6 Help need

Your Attempt Signin Rule is pointing to incorrect handler, it needs to go to Conversation - Attempt Sign In.

Also, it needs to be listed above Opening Greeting.

HTH, please rate all useful posts!

Chris

New Member

Re: Unity Connection 8.6 Help need

Dear Chris,Thanks a lot for your help.

Now it works as i need.

Respect.

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