Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Unity Connection 8.x - Not able to generate reports

Hi all,

I've got a Unity Connection 8.0.2c cluster and I am having some issues with generating reports and wonder if anybody has ran into these issues before.

When I try to generate a "User Phone Login and MWI Report" I am not seeing any data. The only thing that I get is the user name, extension, and COS.

I am also getting this error "Unable to find any report data based on parameters" when trying to generate a "User Message Activity Report"

Thanks in advance for any inputs/suggestions !!!

D.

3 ACCEPTED SOLUTIONS

Accepted Solutions

Re: Unity Connection 8.x - Not able to generate reports

Is this service activated/started?

Connection   Reports Data Harvester

Hailey


Hall of Fame Super Red

Re: Unity Connection 8.x - Not able to generate reports

Hi Danny,

It looks like you are hitting this different bug

CSCtg39324 Bug Details Bug #10 of 29 | < Previous | Next >

Message traffic report is empty
Symptom:

Message Traffic Report is empty when message activity occured for the selected range of dates.

Conditions:

Run Message traffic Report for a range of dates when known message activity occured.

Report is empty instead of containing data.

Workaround:
None
StatusStatus
Fixed             

Severity Severity
3 - moderate

Last Modified Last Modified
In Last Year        

Product Product
Cisco Unity Connection         

Technology Technology


1st Found-In 1st Found-in
8.5(0.29)       
           
Fixed-In Fixed-in
8.0(2.3)
8.5(0.49)
8.0(2.98000.80)
8.0(2)ES6
8.5(0.96000.243)
8.0(2.41001.1)
8.5(0.96000.7)
8.0(3.10000.8)

Cheers!

Rob

Re: Unity Connection 8.x - Not able to generate reports

8.5.

Hailey

Sent from my iPhone

12 REPLIES

Re: Unity Connection 8.x - Not able to generate reports

Is this service activated/started?

Connection   Reports Data Harvester

Hailey


New Member

Re: Unity Connection 8.x - Not able to generate reports

Hi David,

Yes, the Connection Reports Data Harvester is running on both Pub and Sub.

Thanks David !!!

D.

Hall of Fame Super Red

Re: Unity Connection 8.x - Not able to generate reports

Hey Danny,

I might follow up with TAC as this should be fixed according to the notes

CSCsr45007            Bug Details

Subscriber Message Activity report problems

Symptom:

Subscriber Message Activity Report doesn't have data that is expected.  Many fields come up as N/A or blank.

Conditions:

This happens any time the report is run.

Workaround:

None.

Further Problem Description:

This underlying problems were diagnosed after 7.0 shipped and will be addressed in 8.0.  It entails a rewrite of this report.
StatusStatus
Fixed             

Severity Severity
4 - minor

Last Modified Last Modified
In Last 2 weeks        

Product Product
Cisco Unity Connection         

Technology Technology


1st Found-In 1st Found-in
2.0
1.2(1)
7.0(1)
7.0(0.313)       
           
Fixed-In Fixed-in
8.0(0.160)
8.0(0.164)
8.0(0.168)
8.0(0.178)
8.0(0.189)
8.0(0.205)
8.0(0.207)
8.0(0.215)

Cheers!

Rob

New Member

Re: Unity Connection 8.x - Not able to generate reports

Hi all,

Has anyone found the fix for this issue ?

I restarted Cisco Tomcat and Connection Reports Data Harvester with no success. I even rebooted the servers (Primary and Secondary servers) and still not able to generate report. The report that I am trying to run is the "User Message Activity Report" and I am getting the message "Unable to find any report data based on parameter(s)".

Thanks in advance for any feedbacks !!!

D.

Hall of Fame Super Red

Re: Unity Connection 8.x - Not able to generate reports

Hi Danny,

It looks like you are hitting this different bug

CSCtg39324 Bug Details Bug #10 of 29 | < Previous | Next >

Message traffic report is empty
Symptom:

Message Traffic Report is empty when message activity occured for the selected range of dates.

Conditions:

Run Message traffic Report for a range of dates when known message activity occured.

Report is empty instead of containing data.

Workaround:
None
StatusStatus
Fixed             

Severity Severity
3 - moderate

Last Modified Last Modified
In Last Year        

Product Product
Cisco Unity Connection         

Technology Technology


1st Found-In 1st Found-in
8.5(0.29)       
           
Fixed-In Fixed-in
8.0(2.3)
8.5(0.49)
8.0(2.98000.80)
8.0(2)ES6
8.5(0.96000.243)
8.0(2.41001.1)
8.5(0.96000.7)
8.0(3.10000.8)

Cheers!

Rob

New Member

Re: Unity Connection 8.x - Not able to generate reports

Hi Rob !!!! Very much appreciate your help !!! According to the bug details this issue is fixed in the version of CUC I am running.

I am running CUC version 8.0.2.40000-12. I've got a case opened with TAC. I'll keep you posted.

Thanks Rob !!!

D.

New Member

Re: Unity Connection 8.x - Not able to generate reports

Hi Rob,

TAC has confirmed the issue is bug related and recommanded upgrade. I am currently running 8.0.2.40000-12. Should I stay with the 8.0 train and upgrade to 8.0.3 ? or should I go to the latest 8.5.x release ?

Thanks Rob !!! and enjoy your weekend !!!

D.

Re: Unity Connection 8.x - Not able to generate reports

8.5.

Hailey

Sent from my iPhone

New Member

Re: Unity Connection 8.x - Not able to generate reports

Hi David !!!

Is the upgrade process for 8.5.x the same as 8.0.3 ?

I have done upgrade on Unity (Windows base) before but not Unity Connection. I understand Unity Connection upgrade is a lot less painful then Unity (Windows base) and the install can be done during production, no outage window needed during the installation correct ? At this point I am going to go with your suggestion going to 8.5.x. For this upgrade do I need to order the DVD software disc or do I just download the software from Cisco website ? Can you give me a high level overview of the process ?

I also running CUCM 7.1.3. Any compatibility issues with the version of CUCM that I need to be aware of ?

Thanks David !!!

D.

Re: Unity Connection 8.x - Not able to generate reports

D,

The upgrade process for you is the same. You do not need a new license to upgrade from 8.0 to the new shipping version of 8.x. You can simply download the appropriate image(s) from CCO and combine them into a single file just like you do for CUCM. If you are upgrading from 6.x or 7.1.x then you'd need to order the upgrade via PUT but you're on 8.0 so you're good. The high-level process is the same you are accustomed to already. Just make sure to read release notes and do a bug scrub so you're familiar with any gotchas.

For CUCM compatibility, to my knowledge you are good there as well. Any version of Unity Connection 2.x and higher is supported with CUCM 4.1(3) and higher.

Let me know if you have other questions.

Hailey

Please rate helpful posts!

New Member

Re: Unity Connection 8.x - Not able to generate reports

Thanks David !!!

For this upgrade going from 8.0.2 to 8.5.x

Do I need to backup the data on 8.0.2 then install 8.5.x on the inactive partition then restore the data ? or the 8.5.x upgrade process will automatically pull the data (like user messages, system configs, recorded greeting ... etc..) over ? I assume the upgrade is done on the primary server first correct ?

Very much appreciate your help David !!!

D.

Re: Unity Connection 8.x - Not able to generate reports

It's the same as CUCM. The upgrade copies data and is stored on the inactive partition until you swap partitions and reboot via CLI. However, it's always good to get a DRS backup before any upgrade just in case.

Take a look here:

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/upgrade/guide/8xcucrug010.html#wp1053679

Hailey

Please rate helpful posts!

1367
Views
4
Helpful
12
Replies