Unity Connection 9.1 call handlers always transfer calls straight to voicemail
I'm not sure what I have configured wrong but when someone reaches one of our auto attendant call handlers and accesses the dial by name directory it always transfers the call straight to voicemail as opposed to ringing the user's extension. Please advise or let me know if you need more information to assist me.
Unity Connection 9.1 call handlers always transfer calls straigh
In addition to the configuration Rob mentioned (+5), what usually happens in this scenario is that the transfer from UC's voicemail ports is actually failing to complete, so it rolls back to the greeting of the user - giving you the impression that the configuration isn't working. Double check your VM ports and their ability to place calls to the phone extensions.
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
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