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Bronze

Unity Connection 9.1 - System Call Handler Question

Hi,

I would like to use Unity Conncetion 9.1 to transfer calls to different extensions depending on the time of day:

For example; between 07.00 and 19.00, do not play a greeting and transfer to an extension (no mailbox), outside of the times above, again do not play a greeting and transfer to a different extension.

I have configured a CTI RP and set the extension to forward all to VM. The system call handler has an active schedule of 07.00-19.00 and has a standard transfer rule set up to transfer the calls to the relevant extension. I have also configured a closed transfer rule to transfer the call to the alternative extension after 19.00. The issue I have is that when dial the original extension I get the standard greeting. How do i get Unity to transfer the call without playing the greeting?

Thanks,

Phil

3 REPLIES

On the call handler greeting,

On the call handler greeting, did you try setting the "Callers Hear" to "Nothing"?

Regards,

Yosh

HTH Regards, Yosh

What do you mean by original

What do you mean by original extension? The call handlers or the number the call handler dials?

HTH Regards, Yosh
New Member

Hi Phil,When a call comes in

Hi Phil,

You need to:

1) enable the closed greeting

2) set the standard and closed greetings to "callers hear nothing"

3) in the standard and closed greetings, after the greeting, set it to call handler, select the same call handler, and set it to attempt transfer.

4) make sure the standard and closed transfer rules are enabled, set the respective extensions to transfer to, set them to release to switch, and uncheck "Play the 'Wait While I Transfer Your Call' Prompt" for both of them.

 

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