Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Users might experience few discrepancies in Search results. We are working on this on our side. We apologize for the inconvenience it may have caused.
New Member

Unity Connection 9.1 - Voicemail button on phone

We're running a newly upgraded version of Unity Connection 9.1 from Unity 7. After the upgrade, sometimes when we press the voicemail button on the phones it actually rings a few times before the voicemail attendant picks up and asks for your PIN. Does anyone know what could be causing this?

1 ACCEPTED SOLUTION

Accepted Solutions

That's usually ok for a

That's usually ok for a single server but for a cluster, generally should use Top Down ... sometimes it depends on how many ports you have as well (e.g. very large clusters).  If I were you, I'd try top down and see if it makes a difference for your application.  If not, probably will need to dig a bit deeper into topology and such.

Hailey

5 REPLIES

In your hunt configuration in

In your hunt configuration in CUCM, what is the distribution algorithm you have set for the line group(s)? 

Hailey

New Member

longest idle time.  

longest idle time.

 

 

That's usually ok for a

That's usually ok for a single server but for a cluster, generally should use Top Down ... sometimes it depends on how many ports you have as well (e.g. very large clusters).  If I were you, I'd try top down and see if it makes a difference for your application.  If not, probably will need to dig a bit deeper into topology and such.

Hailey

New Member

that makes sense. i added a

that makes sense. i added a unity conn subscriber with an additional 16 ports. chenged CM to Top down and it seems good now. thanks!

Good deal, glad to help

Good deal, glad to help.

Hailey

71
Views
0
Helpful
5
Replies
CreatePlease to create content