Unity Connection Aging Policy

[Andrija Divac]

In Unity connection 8.5, when you set the mail box aging policy to lets say 90 days, does it start the policy at that time, or does older messages get deleted right away?

So if a message is already 90 days will it be deleted?  Or if a message that is 15 days will stay for 75 more days?

[Ginger Dillon · Accepted solution]

Hi -

The default mailbox message aging policy is Enabled for Deleting voice messages automatically in the Deleted Items folder. "Permanently Delete Messages in the Deleted Items Folder in 15 Days"     

So unless you have disabled this rule, voice messages are already getting deleted.  You may want to check here.

When you enable the policy for a specific number of days, the timestamp of the message is used for calculating, based on

how the user marked the message as new, resaved the message, deleted the message, or restored a deleted message as saved from the phone interface, called the "modification time".  So if you change it to 90 days, voice messages older than 90 days will be deleted the next time the scheduled task "Clean Deleted Messages" runs, which is every day, every 30 minutes.  From Cisco's Unity Connection 8.5 System Admin guide, "If you only need one set of message aging rules, you can change the specifications for the default message aging policy and assign that one policy to all users and all templates. If you need to allow some users to retain messages longer than other users, you can create additional policies and assign different policies to user templates and to individual users. If you want to send message aging alerts to some users and not to others, you can create additional policies that include aging alerts. (Message Aging Alerts are available only in Cisco Unity Connection 8.5 and later.)". You might have "privileged" users, i.e. Managers that you want to protect and configure a different policy for these users.

Hope this helps!  Ginger