Unity Connection and External Phone Number Mask when transferring calls
I have a helpdesk voicemail box that has a greeting "Hi... if this is an emergency, please press 2". After they press 2, the call gets forwarded to another extension. The transfer rules specify the call to be transferred to another extension (7051) and released to switch.
Back in CUCM, I have that DN configured (7051) to send the call to a cellphone. A route pattern is in place to use the Extenal Phone Number Mask.
When I call the 7051 directly from an IP Phone in the office, the call is transferred to the cellphone and the External Phone Number Mask is used correctly as the caller ID. But when I call the voicemail box and press 2 to get transferred, it seems to not work. It uses our main line number instead, which I think is configured somewhere.
How do I make it respect the External Phone Number Mask when transferring calls from Unity Connection?
Unity Connection and External Phone Number Mask when transferrin
When you call from an IP Phone it uses th external number mask of the Ip Phone. When you call from voicemail, voicemail port is the calling number, hence you need to configure an external number mask on the vm ports. You can put any mask that you want on the voice mail ports. Youc an just use a single mask so all calls originating from the vm ports will use the same mask. The reason its showing your main number is because the calling number presented to your gateway is not part of your DDI range and your telco is replacing it with your main number
Please rate useful posts
"For the love of God is broader than the measure of man's mind And the heart of the Eternal is most wonderfully kind"
Please rate all useful posts
"The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...